Terms & Conditions

On this page, you will learn how we work. It is important that you read the contents of this page in its entirety.

Service Definitions

In this section, you will learn what features are included with our standard website design and add-on services.

A standard website (also known as a portfolio website) is a simple website that is used to showcase your business and the services you provide. There are no advanced features or payment integrations, and no custom development. The following features are included with our standard website package:

 

  • 5 Pages. Typical pages include Home, About, Services, Gallery, Contact, etc.
  • Responsive design. Your website will adapt to all modern devices including computers, smartphones, tablets, etc.
  • Basic Logo Design. We will create a basic logo for your website.
  • Contact form + WhatsApp Button. Customers will be able to contact you with ease.
  • 10 Stock photos (licensed). We will procure beautiful, licensed stock photos that make your website look amazing.
  • Google Search Console + Google Analytics. You'll receive monthly reports on how many people are visiting your website.
  • Easy content updates. We'll create log-in details for you, and you'll be able to update the content on your website at any time.
  • GDPR and POPIA compliant.
  • Privacy Policy.
  • Cookie Policy.

An eCommerce website (also known as an online store) is a website from which your customers can view and purchase your products.

 

  • 5 Pages. Typical pages include Home, About, Services, Gallery, Contact, etc.
  • Responsive design. Your website will adapt to all modern devices including computers, smartphones, tablets, etc.
  • Basic Logo Design. We will create a basic logo for your website.
  • Contact form + WhatsApp Button. Customers will be able to contact you with ease.
  • 10 Stock photos (licensed). We will procure beautiful, licensed stock photos that make your website look amazing.
  • Google Search Console + Google Analytics. You'll receive monthly reports on how many people are visiting your website.
  • Responsive cart and checkout system that works correctly on all modern devices.
  • 20 Product Categories. We'll show you how to add more.
  • 50 Products. We'll show you how to add more.
  • PayFast Integration. Accept easy card payments (you'll need a Payfast account).
  • The Courier Guy integration. Shipping costs are calculated at checkout according to the location of the customer and the weight of the parcel (you'll need a Courier Guy account).
  • Easy content updates. We'll create log-in details for you, and you'll be able to update the content on your website at any time.
  • GDPR and POPIA compliant.
  • Privacy Policy.
  • Cookie Policy.
  • Terms & Conditions page (you need to provide your shipping and returns policy etc).

Our advanced on-site search engine optimization (SEO) package includes the following:

 

  • Optimized meta title tags.
  • Optimized meta description tags.
  • Correct placement of keywords across H1, H2, H3, H4, H5, and H6 tags.
  • Optimized keyword placement across all ALT and title tags on every image on the website.
  • Correct keyword placement in actual image file names.
  • Correct schema structure for products, blog posts, and more.

Nobody likes a slow website. All websites designed by us are fast. Our high-performance cloud hosting servers ensures that. For further optimization (and even faster loading times), we implement an advanced caching system that includes:

 

  • Minification and Combination of all static HTML, JavaScript, and CSS files.
  • Advanced image optimization/compression. We make your images as small as possible – without any loss to the visible quality. The system we implement will continue to re-size and optimize every image that you upload to your website automatically.

We create, optimize and verify a Google My Business profile for your business. A Google My Business profile is particularly useful because it allows customers who are close to your location to find your business when they search for your products or services.

We connect your store to your Facebook shop so that all products are automatically synced as they are loaded onto your website. Kindly note that we have no control over Facebook rejecting certain shops. We will do our best to assist you with getting your shop approved, but the service includes the setup of the sync software only.

We connect your store to your Google Merchant shop so that all products are automatically synced as they are loaded onto your website.

We charge for additional (standard) pages on a per-page basis. Pages that require a large amount of content may incur additional charges.

We provide only premium email accounts through our partnership with Rackspace. Every hosting package comes with one mailbox. Additional mailboxes may be added at R30 per month per mailbox.

Monthly Website Packages

Monthly website packages include a custom-designed standard website or a standard eCommerce website, a .co.za domain name, fast, secure, and reliable website hosting, an email account (you@yourdomain.co.za), and monthly software and security updates.

Only standard websites and standard eCommerce websites are included with our monthly website packages. You can see included features by looking under service definitions at the top of this page.

Design and construction of all standard websites and standard eCommerce websites need to be completed within 7 business days unless arranged otherwise. Projects that continue for longer than 7 business days will incur additional costs.

We host all websites on high-performance, reliable, and secure cloud servers. Our standard hosting package comes with the following included:

 

  • Daily Backups
  • Monthly Software & Security Updates
  • Firewall & Bot Protection
  • Brute Force Protection
  • 3GB SSD Storage
  • 50GB Monthly Bandwidth

Our standard hosting package is suitable for the majority of small to medium-sized websites. If your website becomes particularly resource-intensive you may be required to upgrade to a dedicated solution. In such a case we will happily assist you with procuring the best solution, designed for your specific requirements.

Our monthly website packages come with a single email account. This is because we offer premium quality, dedicated email accounts through our partnership with Cloudways and Rackspace. Additional email accounts may be added to your account at a cost of R30 per email account per month.

Kindly note that you are solely responsible for the content that is placed on your website. We require communication to be conducted via email. We will accept short phone calls, but extended telephonic communication will be invoiced at our standard hourly rates (R350 p/h during business hours and R700 p/h outside business hours.

 

No content will be accepted telephonically or via WhatsApp. You are required to email your content (in its entirety) to info@dasher.co.za. Your content must be neatly organized and sent together. We will not accept content that is sent to us piece-by-piece.

 

Images and media files that are too large to email may be sent to us via We Transfer. All images need to be appropriately sized (maximum file size of 1MB per image unless prior arrangements were made). Product images need to be square-shaped with a neutral background. All images must be labeled in such a manner as to allow us to easily identify it's purpose.

 

You will be able to log in to your website at any time to add additional content, or to make changes to current content. We provide training.

 

Click HERE to view our Content Requirement Guide.

You guarantee that all elements of text, images, or other artwork you provide are either owned by yourself or that you got appropriate permission to use them. When you provide text, images, or other artwork to us, you agree to protect us from any claim by a third party that we’re using their intellectual property.

During your initial communication with us, you will let us know what your requirements are. You will make these requirements clear to us so that we can let you know if there are additional charges. Scope creep occurs when a client orders a website, and then continues to add additional requirements as the project moves along. All additional features and requirements will be invoiced separately.

During the design phase we will build your website live on your chosen domain name. You will be able to view the progress of your website at any time. Once we have completed a draft with all of your content added you will be allowed 5 revision rounds. A revision round is where you go through your website and you advise us about any changes you require to the design. Revision requests must be grouped together - we will not work piece-by-piece on revision requests.

We will allow you access to your website control panel as an editor/shop manager. This allows you to make changes, but it does not allow you to install software or to perform any advanced setup changes to your website, or to make copies of your website. We host all websites on our own custom-designed cloud servers, so no server access will be given whatsoever (this is non-negotiable).

Websites on our monthly website packages will remain the property of Dasher Website Design until such a time as you have completed 24 monthly payments. If you wish to transfer your website before completing 24 payments, you will need to make a once-off payment for your website. We will then assist you with transferring your website to a provider of your choice.

As per law, your domain name will be registered under your name and you'll be able to transfer it away from us at any time. If you request a domain transfer, it will be your responsibility to approve the transfer yourself (you will receive an email). We will not approve domain transfers on your behalf (this is to protect both parties).

Our monthly website packages do not include service requests. If you need us to log in to your website to make changes, you will be invoiced at our standard hourly rates (R350 p/h during business hours and R700 p/h outside business hours.

We accept only recurring payments through Payfast. We do not store any card information. Invoices will be created and sent out 14 days before they are due. A single reminder will be sent out 7 days before the due date. Your card will be charged automatically on the due date every month. To read more about the security measures Payfast has in place to protect you from fraud, click HERE.

Overdue invoices will result in an immediate 10% penalty charge being added to your invoice automatically. Accounts that remain overdue will be suspended, and no account will be unsuspended unless payment (including penalty fees) is made in full. When your account is suspended, you will have no access to it whatsoever.

 

Accounts that remain overdue for more than 7 days are subject to permanent termination. We will not accept any liability for loss of data that may occur as a result of account termination.

Browser testing no longer means attempting to make a website look the same in browsers of different capabilities or on devices with different size screens. It does mean ensuring that a person’s experience of a design should be appropriate to the capabilities of a browser or device. We test our work in current versions of major desktop browsers including those made by Apple (Safari), Google (Chrome), Microsoft (Edge), Mozilla Firefox, and Opera. We’ll also test to ensure that people who use Microsoft Internet Explorer 11 for Windows get an appropriate experience. We won’t test in other older browsers unless we agreed separately. If you need an enhanced design for an older browser, we can provide a separate estimate for that.

Testing using popular smaller screen devices is essential in ensuring that a person’s experience of a design is appropriate to the capabilities of the device they’re using. We test our designs in iOS 9: Safari, Google Chrome Android: Google Chrome on Android Emulator We won’t test in Blackberry, Opera Mini/Mobile, specific Android devices, Windows, or other mobile browsers unless we agreed separately. If you need us to test using these, we can provide a separate estimate for that

We reserve the right to refuse service to any person or organization at our sole discretion. If we don’t like you, we won’t work with you. If we are unsure about the legitimacy or integrity of your business, we won't work with you.

IN A NUTSHELL:

Our mission is 100% client satisfaction. We will always do our best to fulfill your needs and meet your expectations, but it’s important that things are written down so that both parties know what’s what, who should do what, and when, and what will happen if something goes wrong. Our contract is simple and in plain readable text. We’ve no desire to trick you into agreeing to something that you might later regret. What we do want is what’s best for both parties, now and in the future. So in short:

You (the client), are hiring Dasher Website Design (PTY) Ltd (“We or Us”) to:

  • Design and develop a website.
  • Host and maintain the website.
  • Perform additional add-on services (if applicable).

We’ll carry out our work in accordance with good industry practice and at the standard expected from a suitably qualified person with relevant experience. That said, we can’t guarantee that our work will be error-free and so we can’t be liable to you or any third party for damages, including lost profits, lost savings, or other incidental, consequential or special damages, even if you’ve advised us of them.

Your liability to us will also be limited to the number of fees payable under this contract and you won’t be liable to us or any third-party for damages, including lost profits, lost savings, or other incidental, consequential or special damages, even if we’ve advised you of them.

We have the experience and ability to do everything we’ve agreed with you and we’ll do it all in a professional and timely manner. We’ll always do our best to meet every deadline that’s set and on top of that, we’ll maintain the confidentiality of everything you provide us with.

IN SUMMARY:

  • You understand what features are included with a standard portfolio website, and what features are included with a standard eCommerce website.
  • You understand what is included with any add-on services you are ordering.
  • You understand that both standard portfolio websites and standard eCommerce websites must be completed within 7 business days.
  • You understand that our monthly website hosting & management does not include service requests. We will keep your website in top-notch condition, but you will be responsible for content updates yourself. Service requests will be billed at our standard hourly rates.
  • You understand that our hosting & management package comes with a single email account. You can purchase additional email accounts at R30 per email account per month.
  • You understand that you are solely responsible for the content that is placed on your website. You will send such content to us, neatly organized, as explained in our Content Requirement Guide.
  • You understand that we will only begin working on your website once we have received ALL of your content. Once we present you with a draft, you will have 5 revision rounds.
  • You understand that you will have editor access to your website. This access will allow you to make content changes yourself. You will not receive administrator access.
  • You understand that ownership of your website will remain with Dasher Website Design until you have completed 24 monthly payments.
  • You understand that your domain name will always belong to you. You may transfer your domain away from us at any time. You will be responsible for approving your own domain transfer.
  • You understand that we accept only recurring card payments via Payfast. Your card will be charged automatically on every due date. We do not store any credit/debit card information. All credit/debit card payments are processed using Payfast. If you’ve purchased products on large online stores like Takealot, there’s a good chance that you’ve already got an account with Payfast. Click here to read about the measures taken by PayFast to ensure your safety and security.
  • You understand that we have a zero-tolerance policy towards invoices that are not paid on time. A 10% penalty fee will be added to every invoice once it becomes overdue. Accounts that remain overdue may be suspended or terminated permanently. We will not restore access until payment is made in full. Terminated accounts cannot be recovered.
  • You understand that we have the right to refuse service to any person or enterprise at our sole discretion.
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