Dasher Website Design Logo

Terms & Conditions

These are our standard terms and conditions and contract. When you make an order on our website you are agreeing that you have read and understood our terms of service.
Service Definitions

A standard website (also known as a portfolio website) is a simple website that is used to showcase your business and the services you provide. There are no advanced features or payment integrations, and no custom development. The following features are included with our standard website package:

  • .co.za Domain Name
  • High-performance, reliable website hosting on secure cloud servers.
  • A website of up to 5 pages. Typical pages include Home, About, Services, Gallery, Contact, etc.
  • Responsive design. Your website will look great and work correctly on all reasonably modern devices and resolutions.
  • Contact form.
  • WhatsApp Button.
  • Image sliders.
  • 10 Stock photos (licensed).
  • Basic logo design.

We build all websites on a content management system (CMS) which allows our clients to log in and make content changes without incurring additional costs. Product categories and products can also be loaded by clients themselves. We provide training.

An eCommerce website (also called an online store) is a website on which customers can view and purchase your products. We enable card payments and a shipping calculator.

  • .co.za Domain Name
  • High-performance, reliable website hosting on secure cloud servers.
  • A website of up to 5 pages. Typical pages include Home, About, Services, Gallery, Contact, etc.
  • Responsive design. Your website will look great and work correctly on all reasonably modern devices and resolutions.
  • Contact form.
  • WhatsApp Button.
  • Image sliders.
  • 10 Stock photos (licensed).
  • Basic logo design.
  • Shopping cart.
  • Checkout system.
  • 20 Product categories (we teach you how to add more).
  • 50 Products (we teach you how to add more).

We build all websites on a content management system (CMS) which allows our clients to log in and make content changes without incurring additional costs. Product categories and products can also be loaded by clients themselves. We provide training.

We host all of our client websites on reliable, super-fast cloud servers. The following is included:

  • 3GB SSD Disk Space
  • Unlimited Bandwidth
  • 1 Email Address (standard website)
  • 2 Email addresses (eCommerce website)
  • 99.9% Uptime Guarantee
  • Daily Backups
  • Monthly Software Updates

Our hosting package is suitable for most websites. If resource usage becomes intense, we will assist you with getting dedicated hosting for your website. Kindly note that our website hosting and management package does NOT include service requests. All of our website design packages come with training that allows you to make changes to your website yourself. All service request need to be booked and paid for in advance.

Our advanced on-site search engine optimization (SEO) package includes the following:

  • Optimized meta title tags.
  • Optimized meta description tags.
  • Correct placement of H1, H2, H3, H4, H5, and H6 tags.
  • Optimized ALT and title tags on every image on the website.
  • Correct keyword placement in actual image titles.
  • Correct schema structure for products, blog posts, and more.

We monitor your keywords on Google Search Console and will make periodic changes to achieve better organic results. We set up and maintain a system that automatically updates the ALT and title tags of images you add to your website yourself.

All websites designed by us are fast. Our high-performance website hosting ensures that. For further optimization (and even faster loading times), we implement an advanced caching system that includes:

  • Minification and Combination of all static HTML, JavaScript and CSS files.
  • Advanced image optimization/compression. We make your images as small as possible – without any loss to the visible quality. The system we implement will continue to optimize every image that you upload to your website.

A verified Google My Business listing is the business profile that you see on the right-hand side of your browser when you search for a local business. This is essential for SEO purposes, and will drive local traffic to your website.

We implement advanced security features to your website. This keeps your website safe from hackers. The features we implement are as follows:

  • Unique usernames.
  • Strong passwords (enforced policy).
  • De-activation of vulnerable system settings.
  • Automatic blocking of suspect login attempts.
  • Firewall.
  • 2 Factor Authentication

We connect your store to your Facebook shop so that all products are automatically synced as they are loaded onto your website.

We create a Google Merchant Center account, and we set up your store so that all products are synced automatically. Your products will thus be visible under the “shopping” tab on Google searches.

We charge for additional (standard) pages on a per page basis. Pages that require an excessive amount of content may incur additional charges.

A service request is required when you require us to log in to your website to make changes (not including software updates and other services that are part of our monthly hosting & management package).

We are available Monday – Friday, from 09:00 to 16:00. Non-emergency requests outside of business hours will be charged at double our hourly rate.

WEBSITE DESIGN CONTRACT

Our mission is 100% client satisfaction. We will always do our best to fulfill your needs and meet your expectations, but it’s important to have things written down so that both parties know what’s what, who should do what, and when, and what will happen if something goes wrong. Our contract is simple and in plain readable text. We’ve no desire to trick you into agreeing to something that you might later regret. What we do want is what’s best for both parties, now and in the future. So in short:

You (the client), are hiring Dasher Website Design (PTY) Ltd (“We or Us”) to:
● Design and develop a website.
● Host and maintain the website.
● Perform additional add-on services (if applicable).

WHAT DO BOTH PARTIES AGREE TO?

You: You have the authority to enter into this contract on behalf of yourself, your company, or your organization. You’ll give us the content and information we tell you we need to complete the project. You’ll do this when we ask and provide it in the formats we ask for. Your content and requirements will be provided to us in a written format, and neatly organized. All images you provide us with will be clearly labeled. You’ll review our work, provide feedback and approval in a timely manner too. All communication from you to us will at all times remain respectful.

Us: We have the experience and ability to do everything we’ve agreed with you and we’ll do it all in a professional and timely manner. We’ll always do our best to meet every deadline that’s set and on top of that, we’ll maintain the confidentiality of everything you provide us with. We will always do our best to provide you with great service, and to exceed your expectations. We will treat you with respect at all times.

THE DETAILS:

Design: We create responsive websites that adapt to the capabilities of most devices and screen sizes. We create designs iteratively and use predominantly HTML, CSS, and JavaScript so we won’t waste time mocking up every template as a static visual. We may use visuals to indicate a creative direction (color, texture, and typography.) We call that ‘atmosphere.’

Our general approach is to examine the websites of your competitors closely. We’ll create a unique design, and we’ll give you plenty of opportunities to advise us of changes that you require to the look and feel of the design. A request for changes is known as a “revision round.” On our standard packages, we allow five (5) revision rounds. You will provide your feedback and requirements in a timely manner. When you request changes, you will group such requests together in order to allow us to make changes in bulk. Separate requests will be treated as individual revision rounds. Standard projects are required to be completed within 7 working days.

We build all websites using a Content Management System (CMS). This system allows you to log into your website at any time to make changes to the content and images. We will provide you with training for a period of 21 days (3 weeks) after project completion. Should you require further training after this period, you would need to make a service request.

TEXTUAL CONTENT

We will assist you with integrating content into your content management system, but you will remain solely responsible for the content that is placed on your website. You will provide such content to us neatly organized.

GRAPHICS & PHOTOGRAPHS

We will procure licensed stock images for you as a complimentary service. You remain responsible for providing or purchasing images in case we cannot source them on your behalf using the sources we have available.

You should supply graphic files in a vector digital format. You should supply photographs in a high-resolution digital format. Photographs need to be appropriately sized. Photographs of products need to be square-shaped and with a neutral or all-white background. We don’t accept individual images larger than 1MB in size unless prior arrangements are made. You may use a tool such as Image Tuner to resize your images in bulk.

Any kind of graphic editing or design will be billed at our standard hourly rate.

HTML, CSS & JAVASCRIPT:

We deliver web page types developed from HTML markup, CSS stylesheets for styling, and unobtrusive JavaScript for feature detection, poly-fills, and behaviors.

BROWSER TESTING:

Browser testing no longer means attempting to make a website look the same in browsers of different capabilities or on devices with different size screens. It does mean ensuring that a person’s experience of a design should be appropriate to the capabilities of a browser or device. We test our work in current versions of major desktop browsers including those made by Apple (Safari), Google (Chrome), Microsoft (Edge), Mozilla Firefox, and Opera. We’ll also test to ensure that people who use Microsoft Internet Explorer 11 for Windows get an appropriate experience. We won’t test in other older browsers unless we agreed separately. If you need an enhanced design for an older browser, we can provide a separate estimate for that.

MOBILE BROWSER TESTING:

Mobile browser testing Testing using popular smaller screen devices is essential in ensuring that a person’s experience of a design is appropriate to the capabilities of the device they’re using. We test our designs in iOS 9: Safari, Google Chrome Android: Google Chrome on Android Emulator We won’t test in Blackberry, Opera Mini/Mobile, specific Android devices, Windows, or other mobile browsers unless we agreed separately. If you need us to test using these, we can provide a separate estimate for that.

WEBSITE HOSTING & MANAGEMENT:

We provide support for the basic hosting package that we provide alongside our website design services. We will set up email accounts for you. We will ensure that your website stays online. We will keep your website up-to-date. Our standard management package does not include service requests. Our servers are not suitable for bulk email sending. We set all website up with specialized SMTP services, so all emails from your website will be sent from these specialized services. This protects all of our clients, and ensure maximum deliverability.

SEARCH ENGINE OPTIMIZATION (SEO):

We don’t guarantee improvements to your website’s search engine ranking, but the web pages that we develop are accessible to search engines.

LEGAL STUFF:

We’ll carry out our work in accordance with good industry practice and at the standard expected from a suitably qualified person with relevant experience. That said, we can’t guarantee that our work will be error-free and so we can’t be liable to you or any third party for damages, including lost profits, lost savings, or other incidental, consequential or special damages, even if you’ve advised us of them.

Your liability to us will also be limited to the number of fees payable under this contract and you won’t be liable to us or any third-party for damages, including lost profits, lost savings, or other incidental, consequential or special damages, even if we’ve advised you of them.

Finally, if any provision of this contract shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this contract and shall not affect the validity and enforceability of any
remaining provisions.

INTELLECTUAL PROPERTY RIGHTS:

Just to be clear, “Intellectual property rights” means all patents, rights to inventions, copyright (including rights in software) and related rights, trademarks, service marks, get up and trade names, internet domain names, rights to goodwill or to sue for passing off, rights in designs, database rights, rights in confidential information (including know-how) and any other intellectual property rights, in each case whether registered or unregistered and including all applications (or rights to apply) for, and renewals or extensions of, such rights and all similar or equivalent rights or forms of protection which subsists or shall subsist now or in the future in any part of the world.

Firstly, you guarantee that all elements of text, images, or other artwork you provide are either owned by yourself or that you got appropriate permission to use them. When you provide text, images, or other artwork to us, you agree to protect us from any claim by a third party that we’re using their intellectual property. We guarantee that all elements of the work we deliver to you are either owned by us or we’ve obtained permission to provide them to you. When we provide text, images, or other artwork to you, we agree to protect you from any claim by a third party that you’re using their intellectual property.

We provide website design as part of a monthly website hosting and management package. Website ownership will be transferred to you after a period of 24 months with regular payments. All domain names will be registered in your name, and as such will belong to you upon initial registration.

DISPLAYING OUR WORK:

We love to show off our work, so we reserve the right to display all aspects of our creative work, including sketches, work-in-progress designs, and the completed project on our portfolio and in articles on websites, in magazine articles, and in books.

PAYMENTS, INVOICES & REFUNDS

We only accept card payments through PayFast. This is not negotiable. All invoices will be paid on-or-before the due date specified on the invoice. Overdue invoices will incur an automatic 10% penalty charge. Accounts that are over 72 hours overdue will be suspended. No account will be unsuspended unless payment is made in full. Accounts that are overdue on a regular basis may be terminated at our sole discretion.

We do not offer refunds on our monthly website design packages. If you are unhappy with the direction of our work you’ll be able to transfer your domain name immediately.

CARD SAFETY

All credit/debit card payments are processed using PayFast. If you’ve purchased products on large online stores like TakeAlot, there’s a good chance that you’ve already got an account with PayFast.

ALL RIGHTS RESERVED

We reserve the right to refuse service to any person or organization at our sole discretion. If we don’t like you, we won’t work with you. If we decide not to work with you we will refund you in full (unless work has already been done on your project).

SMALL PRINT:

Neither party can transfer this contract to anyone else without the other party’s written permission. Both parties agree that they will adhere to all relevant laws and regulations in relation to our activities under this contract and not cause the other to breach any relevant laws or regulations. This contract stays in place and needs not to be renewed. If for some reason one part of this contract becomes invalid or unenforceable, the remaining parts of it remain in place. Although the language is simple, the intentions are serious and this contract is a legal document under exclusive jurisdiction of South African courts.

THE DOTTED LINE:

By placing an order on our website you are agreeing to these terms of service.

Content Requirement Guide:

This is a basic list of everything we require to build your website. The content described below needs to be sent to us in a single email. You may use We Transfer to send content that is too large to send via a single email.

  • The name of your business. Ours is named Dasher Website Design (PTY) Ltd
  • Your full business address and all contact numbers, email addresses, etc.
  • Your business hours. For example Monday to Friday 08h00 to 17h00 and Saturday 08h00 to 14h00.
  • Your chosen Domain Name (yourname.co.za). If you ordered online then you would have picked your domain name already.
  • A brief and concise description of your business and your website requirements. An example: I own a beauty salon. We do hair and nails. I need a portfolio website that showcases my products and services. I want to sell 25 different beauty products on my website. I want people to be able to buy my products on my website using their credit/debit cards.
  • A list of the main pages you require on your website. An example: Home, About, Services, Gallery, Contact.
  • Information for your “About” page. An example: We are a trusted construction firm with more than 25 years of experience in the industry. We started in 1996 and have grown from a one-man operation to a company with over 20 full-time employees. We pride ourselves on offering excellent work and personal service.
  • A full list of services that you or your company provides along with a detailed description of each service and a price if you’d like to add that to your website. If you’ll be selling products on your website then we need to know how many products you are listing, photos, a price, and a detailed description of each product including SKU numbers and any additional information. We load 25 products on our standard eCommerce package but you are free to add as many products as you like yourself.
  • This is important: If you are creating an online store we need a proper and well-thought-out list of the categories you require. This is to keep your online store well-organized. It also helps you when you add new products yourself.
  • Any images/logos that you would like us to use on your website. Your photos need to be high quality and may NOT exceed 1MB in size per image unless previously discussed. Images for products must be square-shaped, showing the product clearly.
  • Links to all of your social media channels. Facebook, Instagram, Twitter, LinkedIn, Youtube, etc.
 
The above is a very basic list of everything that we need in order to build your website. Kindly note that we will not work with content that is not neat and organized. Every image needs to be labeled appropriately.
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Content Requirement Guide

You are required to email your content to info@dasher.co.za within 3 days of making your order on our website. Your content must be accompanied with a detailed, concise description of your exact requirements. We do not accept content telephonically or through WhatsApp. You may use WeTransfer in case your content is too large to email. Your content must consist of the following:

  • The name of your business. Ours is named Dasher Website Design (PTY) Ltd
  • Your full business address and all contact numbers, email addresses, etc.
  • Your business hours. For example Monday to Friday 08h00 to 17h00 and Saturday 08h00 to 14h00.
  • Your chosen Domain Name (yourname.co.za). If you ordered online then you would have picked your domain name already.
  • A brief and concise description of your business and your website requirements. An example: I own a beauty salon. We do hair and nails. I need a portfolio website that showcases my products and services. I want to sell 25 different beauty products on my website. I want people to be able to buy my products on my website using their credit/debit cards.
  • A list of the main pages you require on your website. An example: Home, About, Services, Gallery, Contact.
  • Information for your “About” page. An example: We are a trusted construction firm with more than 25 years of experience in the industry. We started in 1996 and have grown from a one-man operation to a company with over 20 full-time employees. We pride ourselves on offering excellent work and personal service.
  • A full list of services that you or your company provides along with a detailed description of each service and a price if you’d like to add that to your website. If you’ll be selling products on your website then we need to know how many products you are listing, photos, a price, and a detailed description of each product including SKU numbers and any additional information. We load 25 products on our standard eCommerce package but you are free to add as many products as you like yourself.
  • This is important: If you are creating an online store we need a proper and well-thought-out list of the categories you require. This is to keep your online store well-organized. It also helps you when you add new products yourself.
  • Any images/logos that you would like us to use on your website. Your photos need to be high quality and may NOT exceed 1MB in size per image unless previously discussed. Images for products must be square-shaped, showing the product clearly.
  • Links to all of your social media channels. Facebook, Instagram, Twitter, LinkedIn, Youtube, etc.
 
The above is a very basic list of everything that we need in order to build your website. Kindly note that we will not work with content that is not neat and organized. Every image needs to be labeled appropriately. You may send us a Word or PDF document with all of your content in one document.