Terms of Service

IN SUMMARY:

• By placing an order with us, you understand the features included in standard portfolio and eCommerce websites. Standard portfolio websites typically include features such as a homepage, about page, contact page, and portfolio page, while standard eCommerce websites include features such as a product catalog, shopping cart, and checkout page. Full features can be viewed on each package page.
• You understand that both standard portfolio and eCommerce websites must be completed within 7 business days of the start date. This means that all design and development work, as well as any necessary revisions, must be completed within this time frame. It is important to provide all necessary content and materials in a timely manner to ensure that your project stays on track. If additional time is needed to complete the project, additional fees may be incurred.
• You understand that our monthly website hosting and management package does not include service requests. This means that you will be responsible for making any updates or changes to the content on your website yourself. If you require assistance with updates or changes, you can request a service request, which will be billed at our standard hourly rate. Our hosting and management package includes ongoing maintenance and support to ensure that your website remains in top condition, but does not include the creation or modification of website content.
• You understand that our hosting and management package includes 3 email accounts as part of the package. If you require additional email accounts, you can purchase them for a small monthly fee.
• You understand that you are solely responsible for the content that is placed on your website. This includes all text, images, and other media that appear on the site. It is your responsibility to ensure that the content is accurate and complies with any applicable laws or regulations. You will be responsible for providing the content to us in a manner that is organized and labeled according to our Content Requirement Guide. It is important to carefully review and follow this guide to ensure that your project stays on track and is completed in a timely manner.
• You understand that you will have editor access to your website. This access will allow you to make changes to the content on your website, such as updating text or adding new images. You will not have administrator access, which allows for more advanced tasks such as installing software or making changes to the website’s underlying code. It is important to understand the level of access you have to your website and the limitations that come with it.
• You understand that ownership of your website will remain with Dasher Website Design until you have completed twenty-four monthly payments. This means that the website will be considered the property of Dasher Website Design until you have made a total of twenty-four payments under the terms of your contract. After this point, ownership of the website will transfer to you.
• You understand that your domain name will always belong to you. A domain name is the address of your website, such as “www.example.com.” You have the right to transfer your domain name away from Dasher Website Design at any time. It is your responsibility to initiate and approve the transfer process, which typically involves providing authorization through a domain registrar or other third party.
• You understand that we accept only recurring card payments through Payfast. Payfast is a secure online payment processing platform that is used by many businesses in South Africa. If you have made purchases on large online stores like Takealot, it is possible that you already have an account with Payfast. When you make a payment using Payfast, your credit or debit card information is not stored by us. All card payments are processed securely through Payfast, and your card will be charged automatically on the due date every month.
• You understand that we have a zero-tolerance policy towards invoices that are not paid on time. This means that we expect all invoices to be paid by the due date, and we will not tolerate any delays or excuses for non-payment. Late payment can result in service disruptions or termination, and we reserve the right to charge penalty fees for overdue accounts. It is important to ensure that you have a valid payment method on file and to make timely payments to avoid any issues or additional charges. It is also important to review your invoices carefully and to contact us if you have any questions or concerns about your bill.
• You understand that we reserve the right to refuse service to any person or organization at our sole discretion. This means that we may choose not to work with certain individuals or businesses, regardless of the reason. We may exercise this right if we feel that it is necessary or appropriate, and we are not required to provide a reason or justification for our decision. It is important to understand that we are under no obligation to work with anyone, and that we reserve the right to decline service at our discretion. If we decide not to work with you, it will not affect your legal rights or obligations, and you may be able to find alternative service providers.